“During this time essential personnel, including animal care experts, will continue to look after the health, safety and nutritional needs of the animals in our care. Our animal rescue and rehabilitation operations will also continue to operate.
“SeaWorld Parks & Entertainment will continue to pay our full-time ambassadors during this period.
We are monitoring this evolving COVID-19 (coronavirus) situation closely and coordinating with public health officials. We look forward to welcoming our valued guests back to our parks soon.
Guests can obtain the latest information on park operations by calling our customer care center at 407-794-0017.:
Commonly asked questions:
Will I be refunded for my ticket or experience?
Due to the recent change in operations, you will be refunded for any tickets or in-park experiences that you were not able to use during the time that the park was temporarily closed.
Can I reschedule my trip/event for a later date?
Yes, for guests whose plans are impacted by the recent change in operations, we will be allowed to rebook through 2021, without fees.
I booked my trip to SeaWorld through a third-party vendor can you help me?
Guests who booked travel with a third-party reseller should contact the reseller directly for assistance.
I have a vacation package. Can I get a ticket refund if I cancel my trip?
We would be happy to reschedule your vacation package or provide you with a refund if you are within the 72-hour cancelation window.